Refund policy

At Namisan, we prioritise excellence in all that we offer, coupled with genuine concern for our customers. Should you have any inquiries or feedback regarding our products, please don't hesitate to reach out to hello@namisan.com.au. We're committed to ensuring your experience with us is nothing but exceptional.

Change of mind

At the moment, we're unable to process returns. Given the health implications tied to consumable products like ours, it's not feasible currently. Our priority is safeguarding the well-being of both our customers and team members. Should you find yourself anything but pleased with your matcha or products, please reach out to us immediately and we will do everything we can to make it right.

Product defect

In the event of a defective or incorrect product, please contact us right away at hello@namisan.com.au with details and photographic evidence so we can evaluate and assist further.